Refund policy

Refund & Exchange Policy

 As a small business, we do not accept refunds. However, if there is an issue with your purchase, please feel free to contact us, and we will do our best to assist you! Contact email: saturng.market@gmail.com

Wholesale Inquiries

Yes, we offer wholesale! If you are interested, please email us for more details. Contact email: saturng.market@gmail.com

Shipping FAQ

When will my order be shipped?

We strive to process and ship your order as quickly as possible. Our usual processing time is 3-10 business days unless stated otherwise.

Do you ship internationally?

Yes! We ship via E-express. International shipping takes approximately 3-12 weeks for final delivery. Please note that customs fees, taxes, and other import charges are the sole responsibility of the recipient.

How long will it take to receive my order?

  • Asia: 1-3 weeks
  • Canada: 4-12 weeks
  • USA: 3-5 weeks
  • Other international destinations: 3-12 weeks

Can I get faster shipping?

If you need expedited shipping, please contact us as soon as possible. We can offer express shipping options such as FedEx, UPS, or DHL at an additional cost.

What if my package is returned to you?

If your package is returned due to an incorrect address or missed pickup, we can:

  • Reship the package for an additional shipping fee.
  • Provide a refund minus the shipping cost and a $3 processing fee.

Lost Mail Policy

Please check the estimated shipping time before reaching out. If your package has not arrived after the expected timeframe, please check with your local post office before contacting us.

Please note that we are not responsible for lost packages and cannot offer refunds once your order is in transit. Once we hand over the merchandise to the postal service, we are no longer liable for any losses or damages.

If you have any other questions, feel free to contact us!

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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